Making an appointment

Our experienced psychologists are caring, compassionate and trained in evidence-based therapies. Each one has their own area of expertise, and we’ll carefully match you with someone suited to your needs.

Book an appointment:
Call: 1300 171 715
Online form: Contact Us

You have the option to attend your appointments in person or, if you prefer, via video conferencing.


Mental Health Care Plan

You do not need a doctor’s referral to see a psychologist at Ramsay Psychology. However, if you have been referred by your GP with a Mental Health Care Plan, you will be able to claim a Medicare rebate which will cover part of the cost for 10 sessions in a calendar year. A gap fee will also be payable by you as an out-of-pocket cost.

If you do not already have a Mental Health Care Plan and you wish to access this rebate, you can make an appointment with your GP or psychiatrist.


Self-funded and private health insurance

If you don’t have access to a Mental Health Care Plan, you will need to pay for your sessions as a self-funded patient. This means you will need to pay the full amount of each session.

If you hold private health insurance extras/ancillary insurance, you may be eligible for a partial refund of the session amount depending on your level of private health fund cover. Speak to your health insurer to find out about your cover. 

To learn about the fees for your specific treatment, just ask one of our team members. 


Cancellation Policy

If you need to cancel or change your appointment time, please contact us prior to your scheduled session. A cancellation fee may apply if sufficient notice is not provided in accordance with the Cancellation Policy. If you have any questions or concerns, just give us a call on 1300 171 715


Information we will ask for

When you’re making your booking, we’ll ask you about a few things so we can match you with the right psychologist for your needs. 

Standard questions include: 

  • Your date of birth and contact details
  • Whether you have a Medicare card 
  • The details of your GP to confirm your referral (if you have one)
  • How you are feeling or what you would like help with
  • Any preferences around psychologist, date, time or location for your appointment

Personal information collected will be managed in accordance with the Ramsay Privacy Policy

Once your booking is made

When you are matched with your psychologist, you will receive a welcome email outlining your appointment time, date and location. The email will also include other useful information around how to find us and what to bring to your appointment. 

We’ll also send you a reminder SMS 72 hours before your first appointment and again the day before.